The past months have been pretty frantic with the whole team assisting anywhere on the island where there are people who are willing and able to be trained. We have covered many subjects; some practical and others more legislative, such as fire training and the food safety training which eventually saw over 200 people successfully achieve accreditation.
I have been focusing on training customer service via the world famous “Fish” training programme.
Having now run this training more than 25 times I am forever surprised by the fantastic response this training gets from all levels of staff. Another thing which I love about the sessions are that they never follow a set pattern as the sessions are about getting as much participation from the group as possible.
The training hinges on a film of a group of workers at the Pike Place Fish Market in Seattle and how their business thrives. They do this by making sure the day is fun packed and customer focused by following four principles: Play, Be there, Make their day and Choose your attitude.
The training is fast moving and participative which means that interest levels remain high and we have commitment to continue with the principles once out of the classroom.
125 customer facing staff have completed the training in July and August. Now comes the follow up which will mean checking standards within the workplace.